Privacy Policy
Last Updated: June 7, 2025
1. Introduction
LabLumen ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Please read this Privacy Policy carefully. By using LabLumen, you consent to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several types of information for various purposes to provide and improve our Service to you:
- Personal Information: Email address, name (if provided), and authentication information.
- Health Information: Symptoms you report, lab results you upload, and other health-related information you provide.
- Usage Data: Information on how you access and use our Service, including device information, IP address, browser type, pages visited, and time spent.
- Cookies and Tracking Data: We use cookies and similar tracking technologies to track activity on our Service and hold certain information.
3. How We Use Your Information
We use the collected information for various purposes, including:
- To provide and maintain our Service
- To notify you about changes to our Service
- To provide customer support
- To analyze and improve our Service
- To monitor the usage of our Service
- To detect, prevent, and address technical issues
- To generate health insights and recommendations based on the information you provide
4. Data Storage and Security
Your data is stored securely in our database with appropriate security measures in place. We implement industry-standard security practices to protect your personal information.
While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. No method of transmission over the Internet or method of electronic storage is 100% secure.
5. Data Retention
We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
6. Disclosure of Data
We may disclose your Personal Information in the following situations:
- Service Providers: To third-party service providers that we employ to facilitate our Service.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- Legal Requirements: To comply with a legal obligation or to protect against legal liability.
We do not sell your personal information to third parties.
7. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we have about you
- The right to request correction of inaccurate personal information
- The right to request deletion of your personal information
- The right to object to processing of your personal information
- The right to data portability
- The right to withdraw consent
8. Children's Privacy
Our Service is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@lablumen.net.